Returns & Refund Policy

Returns Policy

We offer a 14-day return policy. You have 14 days from the date you receive your item to contact us and request a return. 

Eligibility for Returns

Items should be returned unworn other than trying them on, unused, unwashed, with their tags attached and in their original packaging where possible.

We may reduce the refund if an item has been handled beyond what is reasonably necessary to examine it.

To initiate a return, please contact us at info@conquerorclothing.co.uk. For change-of-mind returns, you are responsible for the return postage costs. We recommend using a tracked service and keeping proof of postage.

Items should be returned to:

Conqueror Clothing
Suite 109
6 The Broadway
Mill Hill
London
NW7 3LL
United Kingdom

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, incorrect or not as described, contact us as soon as possible so we can resolve the issue. We will cover reasonable return costs in these circumstances.

Exceptions and Sale Items

Personalised or custom-made items cannot be returned for a change of mind unless they are faulty or not as described.

Sale and discounted items can be returned under the same conditions as full-price items.

Exchanges

If you would like an exchange, please return the original item. We will send the replacement once we receive the return, subject to availability.

Refunds

Once we receive and inspect your return, we will notify you. Refunds will be processed to your original payment method as soon as possible and no later than 14 days after we receive the returned item or proof that it has been sent back.

Once we have processed your refund, your bank or card provider may take an additional 3–5 working days to credit the funds to your account.

If you return your entire order, the standard delivery charge will also be refunded.